Course Profile

Course Profile: Young People, Effective Communication and Understanding Anger (1 Day)
Over many years, we have developed practical and evidence-based interventions for people who have anger management issues, and the staff that care for them. This has allowed them to explore the roots of anger, the early warning signs, denial and exploring positive outcomes.

This course is based on the understanding of the physical and psychological changes that occur in conflict and will allow learners to gain an understanding of the processes of managing said responses. It delves into effective communication and an understanding of the differences in the external and internal locus of control.

Using clear presentations, video and lots of group exercises, the training will give each learner a clear understanding of the processes involved in anger, how best to cope with them when they occur and how to effectively communicate with young people to reduce anger in the future in a person-centred way.
The course provides some knowledge for
QCF Units
CYP 3/1, CYP 3/2, CYP3/6, CYP3/7, SCMP3, SHC32, YPO06, CYPOP7, CYP3/5, CYPOP14, CYPOP22, CYPOP35, CYPOP37, HSC3045, LDSSMP2, LLUK302, SHC31, YP016
The course is designed for Foster carers, residential support workers, social workers and anyone working within the educational and youth-work field


Learning outcomes

By the end of the course learners should understand:

  • Gain an understanding of the social, physiological and psychological processes involved in anger
  • Learn tools to assist in effective communication
  • Develop skills to intervene appropriately
  • Look at how the brain develops in children and young people
  • Learn to use effective intervention tools and models as well as non-violent communication
  • Develop processes to explore gains and losses for service users with regards to enhancing better outcomes and positive change
  • Understand the UCLA Mehrabian Communication Model
  • Understand the Shutz Von Thunne Communication Model
  • Look at IQ in a conflict situation
  • Understand how the brain changes during conflict and the impact of the ‘fight or fight reflex’
  • Assist young people to analyse their own behaviours
Training methods utilised include: Presentations, Games, Activity sheets, Feedback, Discussion, Tutor presentations, PowerPoint, Group work, DVD and Handouts