Course Profile

Course Profile: Team Working (1-2 Days)
Teams do not always ‘naturally’ form and function effectively. They are expected however, to be collaborative, egalitarian, co-operative and committed. Achieving this requires understanding and hard work for Managers. This course aims to assist them develop their knowledge of how teams function and understand the skills and their individual responsibilities for achieving effective teamwork.
The course is informed by a range of Management and Group Work theory. The course is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
NHS KSF:  Core 1.4
QCF: SHC52, HSCM1, LM1c, LM2c, M3, O20c, LM1a
MIS (2012): 3.2, 5
The course is designed for senior staff and managers working in diverse roles and settings.


Learning outcomes

By the end of the course learners should understand:

  • The difference between a group and a team
  • Why people form groups and teams
  • The expectations that managers and their teams have of each other
  • The healthy and unhealthy expectations that team members have of each other
  • Tensions that exist in teams:
  •       Loyalty & Conflict, Competitiveness, Collusion, exclusivity, sub-groups etc.
  • How teams develop
  • Roles within teams
  • The effective team player
  • Creating a positive team culture
  • Making team work easier:
  •       -The importance of communication
          -Standard procedures
          -Flexibility and fun
  • Indicators of an effective team and building high performance teams
  • The role of Supervision
  • The function of team meetings & joint working
  • Strategies for working with a dysfunctional group
  • How poor team work impacts on service users and managers’ responsibility to create a team that supports Person Centred practice.
Training methods utilised include: Discussion, PowerPoint, Large group work, Small group work, Practical exercises, Handouts, Tutor presentations