Course Profile

  Team Building  
Successful outcomes from team building result from careful thought and diagnosis:

• Why do we wish to hold a team building event?
• What are the issues?
• What is the aim?
• What sort of event is most likely to achieve this aim and goals?

Typical issues that lead to a team building solution are:

• A newly forming team requiring bonding
• A dysfunctional team
• A team disintegrating
• A team in crisis
• A team taking on significant changes/challenges
• A team disbanding
• Etc.

There are many measures that competent managers take on a daily basis to promote effective team work, however there are times when more concentrated team building work is appropriate. Whilst many managers have the capabilities to facilitate this, there are many advantages employing the services of an external facilitator:

• Objectivity
• Lack of involvement in the process
• Lack of bias
• Specific facilitation knowledge and skills
• Insight from an external resource

'Team building' can mean many different things depending on the need:

• A work day e.g. developing policy
• A fun day e.g. team games
• A bonding day e.g. a shared and challenging experience
• A 'getting to know you' day e.g. for new teams
• An induction day e.g. for a new project
• A supportive day e.g. in response to a crisis
• A team development day e.g. to take a team to a new level
• A challenging day e.g. in response to ineffective service provision
• A problem solving day e.g. Difficult team dynamics

Work sheet

This worksheet is intended to assist the manager considering commissioning a team building event to decide on the best approach for their individual team. If it is decided to commission Norman Mark to facilitate this, it would be very helpful indeed for this information to be shared in advance of the event. This information would be regarded as 'strictly confidential'

I am thinking about a team building day because (details):


My overall diagnosis is:

• The team is not working cohesively
• The team is dysfunctional
• The team is disintegrating
• The team is in crisis
• The team is facing significant changes/challenges
• The team is disbanding
• The team is not meeting it's full potential
• There are interpersonal problems
• There is poor communication

My aim/s for the day; for the team:

• To pull together/be more of a team
• To communicate more effectively
• To be more assertive
• To listen to each other more
• To take their responsibilities more seriously
• To be more supportive
• To professionally 'up their game'
• To problem solve
• To spend some relaxed time together
• To get to know each other better
• To be more competitive
• To be more honest

Deciding who would be most effective facilitating this event:

1. Someone who needs intimate knowledge of the individuals and team
2. Someone who has intimate knowledge of the organisation
3. Someone who has intimate knowledge of the service users
4. Someone who has authority in the organization
5. Someone who can be objective and unbiased
6. Someone who has no personal investment in the outcomes
7. Someone with considerable team building experience and expertise
8. Someone who is not involved in the team or organisation
9. Someone who will have insight and see the 'whole'
10. Someone who would be seen as non partisan

If you have ticked one or more of Nos. 1-4 it is likely that an internal facilitator is going to be required e.g. Line manager

If you have ticked one or more of Nos. 5-10 it is likely that an external facilitator is most appropriate.

If you have ticked a mix of 1-10 it would be helpful to talk this through with us before commissioning the event.

What I would like the facilitator to do on the day:

• Provide a structure
• Provide activities
• Be gentle and nurturing
• Help us confront difficult issues
• Challenge the dynamics
• Be provocative
• Be quietly observant
• Make comments on what they observe
• Be there just in case it all goes 'wrong'
• Protect me
• Look after the scapegoats
• Facilitate games/fun
• Encourage people to say difficult things


Team Building that we provide is designed specifically according to the individual needs of the team involved and the organisation they work for.
Below we provide an example programme designed for a client, aiming to:

• Integrate new members into the team
• Help team members to get to know each other better
• Identify strengths in the team
• Identify current issues requiring examination
• Set goals for the forthcoming year

Team building programme

• Introductions

• House Keeping Arrangements

• The Programme

• The Four G's Exercise
(Establishing peoples fears, hopes for the day as well as setting a group contract)
Please note: this will be used later in the day as part of a final exercise i.e. setting a group contract to take forward to the workplace.

• Warm-up exercise
Designed to help new members integrate into the team as well as giving more established participants a chance to share of themselves with others.
This exercise would also help identify talent, skills and knowledge that exist in the group.

• Exercise
This exercise is designed to help the group share current concerns and issues.

• Exercise: SWOT analysis
This exercise would form the body of the day
All participants will have the opportunity to look at the present in terms of group and individual weaknesses and strengths and identify principles that may lead to strategies for addressing the weaknesses.

• Exercise: SWOT analysis
This exercise would give the group space to look to the future in terms of opportunities and threats. This would include looking at their developing role in the context of a broader job description

* Closing exercise
The group will be invited to develop the day's contracts into an on going contract

Working methods

The characteristic of this team building day will be highly experiential
The facilitator will work to maximise group participation and where appropriate make observations and challenges.

Exercises will include ice breakers, energisers, individual work, working in pairs, small and larger groups.