Course Profile

Course Profile: Stress & Time Management (1 Day)
Stress can lead to poor time management and inefficient time management can lead to stress. Often, staff get trapped in this inefficient and very uncomfortable cycle, affecting their performance and impacting on the work lives of others and ultimately the wellbeing of customers. This course aims to map out causation of stress and poor time management, link the two and help learners develop strategies to becoming more effective in their work roles.
The course is informed by a range of time management resources as well as the HSE Management Standards, the Health & Safety at Work etc. Act (1974) Sections 2, 3, 7, the Management of Health & Safety at Work Regulations (1999) Section 3 and Employment Law, i.e. Contractual obligations, the Employers Responsibilities & Duty of Care. The course supports the Social Care Commitment and is set in the context of The Care Act 2014 (promoting Wellbeing and Personalisation).
The course provides some knowledge for
NHS KSF:  Core 3.1, 4.1, 5.1
Care Certificate: Standards 1, 3 and 13
QCF: HSC 025, HSC 027, HSC 037
MIS (2012): 1.1.1, 1.3.1
The course is designed for staff working at all levels in a variety of roles and in diverse settings in Health & Social Care as well as other contexts e.g. office based staff.
The course will help organisations meet the CQC Fundamental Standards.
Learning outcomes

By the end of the course learners should understand:
  • What is stress
  • Signs and symptoms of stress
  • What is burnout
  • Signs and symptoms of burnout
  • The effects of stress on work performance, personal and professional relationships
  • Employee and employer's responsibilities
  • What is back to balance
  • A range of techniques to manage stress and develop healthy lifestyles
  • What is the SPARKLE formula
  • A range of techniques to avoid stress at work
  • What is time management and the main components of time management
  • Common time stealers, including procrastination
  • Characteristics of an effective time manager
  • A range of techniques to manage time efficiently, including techniques for setting priorities, using assertiveness, 6 stages of saying NO, using technology proactively and effectively
  • Managing meetings, phone calls, interruptions, paperwork and the 'desk' effectively
  • Trusting and delegating (an overview)
Training methods utilised include: Tutor presentations, Small and large group work, Problem solving, Practical exercises, Quiz, Handouts, PowerPoint, Chalk & Talk