Course Profile

Course Profile: So you think you think you want to be a Manager? (1 Day)
Being a manager is an extremely demanding, skilled and potentially stressful job. The days of managing, depending on personal authority, charisma and ‘common sense’ are over. Managers are nowadays required to be well informed and educated so that services are provided to the highest possible standard within a highly competitive environment. Not everyone is suited to this role. This course will help learners understand what it might be like being a manager and help them consider if this is a suitable option for them.
The course is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
NHS KSF: Core 2.4, G.5, G.6
QCF: LM1c, M3
MIS (2012): All numbers will be touched on
The course is designed for Health & Social Care workers in all settings.


Learning outcomes

By the end of the course learners should understand:

  • What is a Manager
  • The role and responsibilities
  • What an organisation requires from a Manager
  • The skills that are required and where/how these can be gained
  • The knowledge that is required
  • The qualifications required and how to achieve these
  • The demands of the work and balancing this with competing personal demands
  • The pressure of the job
  • Power, Influence and Authority and how these inform the role of a Manager
  • The need to be Assertive
  • The contract of employment and the psychological contract in relation to the role and duties
  • What is meant by a ‘Leader’
  • Different ‘Leadership’ styles
  • The responsibility of the Manager to establish a healthy ‘culture’
    This course can be extended to include:
  • The role of Quality Assurance, auditing effectiveness and performance management
  • The role in Recruitment, Retention and Development
  • The role in managing Equality & Diversity, Safeguarding and Health & Safety
Training methods utilised include: Tutor presentations, Small group work, Debate and reflection, Word storm method, Simulation exercises, Talk and chalk, PowerPoint presentation, Handouts