||Safeguarding Minute Taking for Team Administrators
|Minute taking is not an easy task and is particularly difficult in arenas where challenging issues are being considered; potentially leading to major changes in people’s lives. It is therefore crucial that those who carry this responsibility are prepared to undertake the task in a way that supports positive outcomes.
This course aims to ensure that Team Administrators understand how vital effective minute taking is, particularly in a Safeguarding context and how they can ensure that they meet the highest standards. It is useful for those that are new to this work or as a refresher for those that have been in the role for some time.
|This course is designed for
administrators working in all settings.
By the end of the course learners
- Why meetings and investigations need to be recorded
- How the minutes might be used? (incl. legislative requirements such as the Care Act)
- The potential consequences of poor recording; for the organisation, staff and service users
- How to dealing with feelings / emotions when listening to distressing information
- What support you should expect from your employer should you be distressed by the experience of hearing unpleasant information (including the use of Supervision)
- The importance of confidentiality
- What to do if there is a conflict of interest i.e. you may know the person involved
- How and what to prepare:
-Understanding the context
-Who might be involved?
-Professional terms and jargon
- The structure and formats used
- The skills:
-Accurate listening (incl. seating arrangements)
-Checking out and being assertive
-Being non-judgmental-is this possible
-Being aware of your ‘Internal editor’ and staying with facts; objectivity
-When and how to précis
-When and how much to quote
- What is required after the event (incl. use of Supervision)
- Importance of meeting with the chair, understanding their responsibilities
- How the chair and minute taker can work effectively together – best practice
| Training methods utilised include: Tutor presentations, PowerPoint, Group work, Practice scenarios provided by the learners, Handouts.