Course Profile

Course Profile: Safeguarding Minute Taking for Team Administrators (Half Day)
Minute taking is not an easy task and is particularly difficult in arenas where challenging issues are being considered; potentially leading to major changes in people’s lives. It is therefore crucial that those who carry this responsibility are prepared to undertake the task in a way that supports positive outcomes.

This course aims to ensure that Team Administrators understand how vital effective minute taking is, particularly in a Safeguarding context and how they can ensure that they meet the highest standards. It is useful for those that are new to this work or as a refresher for those that have been in the role for some time.
This course is designed for administrators working in all settings.
Learning outcomes

By the end of the course learners should understand:
  • Why meetings and investigations need to be recorded
  • How the minutes might be used? (incl. legislative requirements such as the Care Act)
  • The potential consequences of poor recording; for the organisation, staff and service users
  • How to dealing with feelings / emotions when listening to distressing information
  • What support you should expect from your employer should you be distressed by the experience of hearing unpleasant information (including the use of Supervision)
  • The importance of confidentiality
  • What to do if there is a conflict of interest i.e. you may know the person involved
  • How and what to prepare:

                              -Understanding the context
                              -Who might be involved?
                              -Professional terms and jargon

  • The structure and formats used
  • The skills:

                              -Accurate listening (incl. seating arrangements)
                              -Checking out and being assertive
                              -Being non-judgmental-is this possible
                              -Being aware of your ‘Internal editor’ and staying with facts; objectivity
                              -Non-judgmental language
                              -When and how to précis
                              -When and how much to quote

  • What is required after the event (incl. use of Supervision)
  • Importance of meeting with the chair, understanding their responsibilities
  • How the chair and minute taker can work effectively together – best practice
Training methods utilised include: Tutor presentations, PowerPoint, Group work, Practice scenarios provided by the learners, Handouts.