Course Profile

Course Profile: Responding to a Health Emergency (1 Day)
Housing and support workers are not expected to have the knowledge and expertise of Doctors or Nurses; nevertheless there will be occasions when circumstances will arise at work whereby the worker will need to recognise and respond to a medical crisis.
This course aims to help participants develop their confidence, knowledge and skills so as to identify appropriate responses to health crisis within the boundaries of their job description. The course is set in the context of The Care Act 2014 (promoting health and wellbeing) and is informed by current clinical best practice.

The course does not provide full Emergency Treatment training.
The course provides some knowledge for
Care certificate: 1.4, 3.1, 3.4, 13.1, 13.2, 13.4
NHS KSF: HWB2.1
QCF:  HSC027, 024, 2004
The course supports the Social Care Commitment.
The course is designed for workers in Housing and Social Care in diverse settings.
The course will help organisations to meet the CQC Fundamental Standards.

Learning outcomes

By the end of the course learners should understand:

  • The boundaries that apply and the limitations of the support worker role
  • The potential risks and consequences if acting beyond the role
  • What would be appropriate responsibilities in assessing a health crisis and responding to it
  • How the organisations’ policies and procedures guide us in this area
  • How to assess service users’ need:
  •         -Awareness of past incidents and pre-existing conditions
            -Familiarity with risk assessments
            -Awareness of common health issues
            -Awareness of individual vulnerability
            -Speedy information gathering and from who
            -Time: How much time do we have to explore possibilities?
            -Physical, psychological and behavioural changes observed
  • How to respond to a health crisis
  •        -The symptoms that may present that require a response: immediate, medium and longer term
           -How to respond in each circumstance
           -Choosing the safest strategy
  • The need and how to stay calm and communicate calmness
  • The resources available for advice or help
  • When to referring on; incl. the emergency services
  • How to communicate effectively with other agencies incl. the use of medical terminology and jargon
Training methods utilised include: Icebreakers, Tutor presentations, PowerPoint, Chalk and talk, Word shower group work, Small group work, Pairs/triads work, Practice scenarios, Handouts