Course Profile

Course Profile: Respectful Intimate and Personal Care (1-2 Days)
Receiving and indeed providing support for intimate and personal care can be very difficult indeed. Much of the activity challenges people’s personal and cultural norms and can lead to considerable embarrassment. This course aims to raise awareness of the need for dignity and respect for all service users in this sensitive area. Areas considered include support with bathing, washing, dressing etc.  The course is informed by a range of guidelines and information including The Dignity Do’s, BILD, DLF, RCN, Alzheimer’s Society, Age UK.
The course supports the Social Care Commitment and is set in the context of The Care Act 2014 (promoting health and wellbeing).
The course provides some knowledge for
Care Certificate: 1, 3, 4, 5, 6, 7, 10, 15
QCF: HSC026; 2015; SHC024; DEM 201; 202; 204; 205; 210; LD 206
NHS KSF: Core 1.3; HWB 5.2
The course is designed for Health & Support staff at all levels, with responsibility for supporting personal care or supervising the work of others.
The course will help organisations meet the CQC Fundamental Standards.
Learning outcomes

By the end of the course learners should understand:

  • Different ‘norms’ in terms of privacy, modesty and standards regarding personal care and hygiene
  • How personal care was approached in Institutions and how this has changed more recently
  • References to various guidelines and principles of Good Practice
  • What it might feel like to have support with personal care
  • How this could impact on the person’s self-esteem and confidence
  • The potential embarrassment / humiliation that may be experienced when being assisted
  • How language and terminology can be ‘infantalising’
  • How to ensure that the Support/Care Plan reflects the personal needs and wishes of the service user. Self directed care and support
  • How Planning should be specific in how the worker is to promote dignity, privacy & respect
  • How to assess risk in this area
  • How the Key Worker can promote dignity and work in a Person Centred way in this area
  • What would constitute abuse, what to look out for and how to respond to a suspicion of abuse
  • How to offer practical support in bathing, washing, dressing etc
  • How personal care needs vary; cultural, religious, gender issues
  • Some useful tips regarding cultural and religious expectations
Training methods utilised include: Tutor presentations, DVD, PowerPoint, Chalk & Talk, Ideas shower, Small and larger group work, Handouts, Experiential exercises