Course Profile

Course Profile: Recruiting and Retaining Volunteers (1 Day)
Whatever their motivation for wanting to engage with support and care services, volunteers can be a very valuable resource in an organisation. So as to recruit the best possible people, organisations need to approach recruitment of volunteers with as much care as they would for paid staff. This course aims to help managers maximize the potential of volunteer input in the interest of people receiving services.
The course is informed by the organisation's related policy, the Safeguarding policy and information from the National Council for Voluntary Organisations. The course is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
NHS KSF: Core 2.3, HWB3.2, G1.2, G6.4
MIS: 6.4
QCF: O16
The course is designed for Managers in diverse Health & Social Care contexts.


Learning outcomes

By the end of the course learners should understand:

  • The advantages and challenges involved engaging with volunteers
  • The need for a clear policy regarding the role and function of volunteers
  • The need to check the appropriateness of this being a voluntary post
  • The resources required and available for supporting volunteers
  • The cost implications
  • How to draw up a clear Job Description
  • How to work through the stages of the recruitment process supporting the Diversity Policy
  • The different ways of promoting volunteering opportunities
  • Appropriate application forms and the short listing processes
  • The structure of the interview
  • Who would be on the panel (to include service users/other volunteers?)
  • Interviewing techniques
  • The volunteering contract/agreement
  • Offering the post, taking up references & police checks
  • Induction, initial and ongoing training
  • Informal support and mentoring/shadowing
  • Reinforcing the boundaries & monitoring
  • Supervision options
  • Offering other incentives
Training methods utilised include: Discussion, PowerPoint, Tutor Presentations, Small & large group work, Handouts