Course Profile

Course Profile: Quality Assurance (Half Day)
The days of service users needing to simply accept what is thrown at them are, fortunately, over. All parties related to the support of people do now expect agencies to be accountable for the services they provide. It is thus essential for organisations to quality assure at all levels. This course provides participants with the key principles of Quality Assurance and why it is important.  It aims to raise awareness and understanding of the subject so as to contribute to the promotion of quality assurance in the workplace.

The course will be adapted specifically for the organisation commissioning the work.  Further discussion will be necessary to establish specific needs, local policies and procedures. The course is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
MIS: 12
NHS KSF: 5.4
QCF: 1.1, 2.1, 2.3
The course is designed for senior staff and managers in diverse settings.


Learning outcomes

By the end of the course learners should understand:

  • The history of provision; no standards or poor standards
  • The consequences of poor standards for all engaged in the process
  • The learners’ role in delivering quality services
  • What ‘quality assurance’ means
  • How QA developed in a more formal framework
  • Why Quality Assurance is important
  • QA for stakeholders/service users/staff/organisation
  • Organisational Policy related to QA
  • Relevant quality standards
  • Setting SMART Targets
  • Measuring Outcomes
  • Performance Monitoring
  • Relevant paperwork
Training methods utilised include: Tutor presentations, PowerPoint, Chalk and talk, Word shower, Group work, Pairs/triads work, Handouts