Course Profile

Course Profile: Promoting Inclusion and Involvement (1 Day)
The emergence of the service user movement has been one of the most important developments when working with people who in the past have been controlled and dependent on those that ‘know better’.  Up until then policy and services were largely shaped by politicians, managers, academics, planners and practitioners, with service users and citizens generally having little or no say.  Service user involvement has resulted in a number of positive outcomes; evidence has been gathered showing that it has had a positive impact on service users, services and organizations.
The course is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
QCF: HSC026, SHC023, HSC036, SHC33
Care Certificate: 4, 5, 7
The course is designed for staff at all levels working in diverse roles and settings.

Learning outcomes

By the end of the course learners should understand:
  • The background, benefits and barriers to service user involvement
  • The underpinning values and how they apply to their roles and responsibilities
  • Principals of diversity and how they put these into practice in their everyday work
  • Why the people they work with may have been stereotyped and the importance in changing mindsets in the wider community
  • How to promote positive images and those to avoid
  • How to use positive language both in their day to day work, and in organizational policy and promotional information
  • Their role in embedding a culture of inclusion and involvement throughout the organization
  • What needs to be in place to promote inclusion and involvement
  • The next steps that would need to be considered to make involvement and inclusion a reality in the organization
Training methods utilised include: Presentation, Word-storming, Meta Planning, Reflection, Feedback, Discussion, Group work, Handouts , SWOT analysis