Course Profile

Course Profile: Professional Boundaries & the Role of the Support Worker (1 Day)
This course clarifies the role of the support worker and considers the knowledge and skills required. The relationship with service users is explored and principles of good practice reinforced with a particular focus on holding appropriate professional boundaries and the consequences of not doing so. Establishing this clarity at the early stage of employment should prevent dysfunction later and be of enormous benefit to the organisation and all others involved in the support process. This is an opportunity for the employing organisation to promote its values and philosophy and further the aims and objectives of the organisation.
This course will be delivered in the context of The Care Act 2014. It is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
Care Certificate: 1; 3.1, 2; 4; 5; 6; 7; 10; 13.1
QCF: HSC025

The course is designed for upport and care staff in the early stages of employment. The course would also be of value to staff when major service changes occur e.g. from Nursing to Social Care etc.
Learning outcomes

By the end of the course learners should understand:
  • The key responsibilities and variations in different settings
  • The skills and knowledge required, how these may be gained and lead to an Award/Diploma
  • Professional behaviour; The Code of Conduct for Healthcare Support Workers and Adult Social Care in England and what this means
  • What is meant by Person Centred support and what Respect and Dignity mean at work
  • The importance of 'healthy' relationships with appropriate professional boundaries
  • The limits of the role and what could go wrong if boundaries were breached
  • Working well with other disciplines, agencies, professionals, families etc
  • The importance of working as part of a team and what makes a good team player
  • The role of Supervision
  • What is Safeguarding and what is everyone's responsibility- incl. whistle blowing
  • What advocacy means and different advocacy models
  • Appropriate Confidentiality and the organisation's Confidentiality Policy
  • Why work according to policies/ procedures e.g. Recording, Health & Safety
  • What Anti-Discriminatory Practice means and working to the organisation's Diversity policy
Training methods utilised include: Presentations, Role-play, Word-storming, Feedback, Discussion, Tutor presentations, PowerPoint, Group work, Handouts