Course Profile

Course Profile: Personalisation and Person Centred Approaches (1 Day)
The aim of this training event is to raise awareness of the workforce in understanding what Personalisation and Person Centred Approaches are and how it affects a person’s lifestyle and their human rights. This full day training session will provide learners with information, knowledge, skills and competences required to work in a person-centred way with people receiving services.
This course is suitable for any healthcare and adult social care practitioners working at all levels in a variety of services e.g. learning disability, mental health services.
The course supports the Social Care Commitment and is set in the context of The Care Act 2014 (promoting health and wellbeing).
The course provides some knowledge for
Care Certificate: standard 1 and 5
QCF: HSC 025, HSC 026 and HSC 036


The course is designed for Health & Support staff working at all levels in a variety of services. The course will help organisations to deliver CQC following fundamental standards: Person-centred care – Dignity and respect – Safeguarding from abuse.
Learning outcomes

By the end of the course learners should understand:

  • Why do we need to adopt and implement person centred approaches
  • What is person centred thinking
  • The core values underpinning person centred philosophy
  • What is meant by personalisation, with references to the Care Act 2014
  • What is person centred planning, including the 5 stages of a person centred support plan
  • How personalised services link to good customer care
  • How non personalised approaches can lead to safeguarding issues
  • How person centred support plans promote choice, dignity and respect
  • The main factors that can affect the dignity of a person
  • The characteristics and the responsibilities of a person centred and compassionate practitioner
  • How to provide personalised services, give choice, be respectful and treat people with dignity
  • The 10 Dignity Do’s and the Dignity in Care Campaign
  • How to treat people as individuals
  • How to see the whole person e.g. their history, how they have come to be who they are today, their personality, their likes and dislikes, what works for them 
  • How to include the person and their whole social circle in their care planning
  • How to place the person at the centre and give them meaningful choice and control over their life
  • Eight person centred tools, including Appreciations, Relationships, What is important to and for people?, Communication, Histories, Wishing, Good days and bad days, Working/not working
  • The barriers to person centred support
Training methods utilised include: small group work and pair work, practice studies, questions and answers, chalk and talk, word shower method, questionnaire, PowerPoint, trainer presentation, facilitated discussion, handouts