Course Profile

Course Profile: Working With People Who Experience Psychosis or Hear Voices (1 Day)
Current research indicates that up to 1 in 10 of us hear voices or have other psychotic experiences, though most of us won’t ever come into contact with the mental health system.  Despite their commonality, these experiences are still unhelpfully stigmatised and often carry negative connotations.  This course will provide learners with up-to-date factual information and outcomes of research, give them insight into the internal experiences of those affected and enable them to develop strategies to engage and support this client group.
This course is informed by the DSM IV, MIND, ReThink and the Mental Health Foundation. The course is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards. It links with the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England (Skills for Care and Skills for Health, 2013)
The course provides some knowledge for
Care certificate: 5, 6, 7, 9
QCF: HSC036, 31, 3029, CMH301, 302
The course is designed for frontline staff working in mental health in all contexts.

Learning outcomes

By the end of the course learners should understand:

  • What is psychosis
  • What are delusions and hallucinations
  • Other symptoms commonly experienced e.g. speech, mood, affect, motivation, behaviour etc.
  • How might being psychotic impact on the person. What people say.
  • Reframing peoples’ experience – the uses and limitations of the medical model and pharmacological interventions
  • De-stigmatising psychosis - ‘break from reality’ or different perspectives?
  • Humanising and validating psychotic experiences
  • Recognising the emotional and personal elements in delusions and hallucinations
  • Cognitive-behavioural interventions with people who hear voices
  • Listening to delusions: do’ and don’ts
  • Engaging people about their psychotic experiences, including triggers, responses and consequences
  • Risk and knowing when to refer to other services
  • Understanding and working within a recovery model perspective
Training methods utilised include: Discussion, PowerPoint, Tutor Presentations, Small & large group work, Handouts, DVD presentations