Course Profile

Course Profile: Minute Taking for Administrators (1 Day)
Minute taking is not an easy task and is particularly difficult in arenas where challenging issues are being considered; potentially leading to major changes in people’s lives. It is therefore crucial that those who perform this task are supported so as to undertake the work in a way that supports positive outcomes. This course aims to ensure that Team Administrators understand how vital effective minute taking is and how they can ensure that they meet the highest standards.
The course is designed for Administrative staff working in all settings.
It is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
Learning outcomes

By the end of the course learners should understand:

  • Why meetings and investigations need to be recorded
  • How the minutes might be used? (incl. legislative requirements)
  • The potential consequences of poor recording; for the organisation, staff and service users
  • Some meetings might refer to information that is distasteful to you; or even shocking. How do you
    contain your feelings and maintain a professional persona?
  • How and what to prepare:
        -Understanding the context
        -Who might be involved?
        -Professional terms and jargon
  • The structure and formats used
  • The skills:
        -Accurate listening (incl. seating arrangements)
        -Checking out and being assertive when unsure
        -Being non-judgmental and the use of non-judgmental language
        -Being aware of your ‘Internal editor’ and staying with facts; what is actually being said
        -Headings, sections, numbering etc; organizing logically
  • When and how much to quote
  • When and how to précis
  • Summaries, Appendixes etc
  • General presentation
  • What is required after the event (incl. use of Supervision)
Training methods utilised include: Tutor presentations, Chalk and talk, Word storm method, Smaller group work, OHP/PowerPoint, Practice work