Course Profile

Course Profile: Mental Health Awareness for Office Based Staff (1 Day)
Often, people not formally responsible for supporting adults receiving health and social care services, have significant and valuable contact with them. When it comes to training opportunities, these same people are often overlooked; leaving them feeling undervalued and confused about many of the issues that they encounter at work.

The course aims to help learners understand the work that is undertaken by support and housing staff within their organisation. The course also aims to assist those who have occasional, informal contact with service users, to engage with them in a sensitive and respectful way.

The course is informed by material fro MIND and SANE and the Mental Heath Foundation.
The course is designed for Office based staff, Receptionists, Catering and Domestic staff etc.
Learning outcomes

By the end of the course learners should understand:

  • What is "normal" and "abnormal"
  • What we mean by Mental Illness and Mental Health
  • How is it different from a Learning Disability
  • What is the current acceptable terminology
  • What causes Mental Ill Health
  • Who does it affect
  • The different main diagnosis: Depression, Anxiety, Phobias, OCD, Schizophrenia, Bi Polar Disorder
  • What the person might experience
  • What treatment is available by Psychiatric services
  • What other support is available to help
  • Is this group violent? Breaking the myths
  • Behaviour that might cause concern
  • How to respond to these behaviours
  • The need to stay in role and know your limits
  • How to engage appropriately
  • Support, information available
Training methods utilised include: Tutor presentations, PowerPoint, Large & small Group Work, Handouts, Practical sessions, Handouts, Chalk & Talk