Course Profile

Course Profile: Managing Performance (1-2 Days)
The failure to respond appropriate to underperformance can lead to staff discontent, a poorly functioning service and in the end, costly litigation.
This course aims to ensure that managers approach this sensitive area in a professional and confident manner; mindful of the Law, organisational policy and procedures and Good Practice. The course is informed by guidance material including ACAS guidance booklet ‘Managing Performance’. It is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
NHS KSF: Core 5.4; G6.4
QCF: SHC52; LM2c; M3; O30c; O43
MIS (2012): 9.4
The course is designed for senior staff and managers in all settings. The course is also appropriate for managers working in commerce, industry etc.

Learning outcomes

By the end of the course learners should understand:

  • The role of the Manager
  • The skills and responsibilities of the Manager
  • Signs of over or under Supervision
  • What the terms ‘objectives’ and ‘standards’ mean
  • Setting standards: what do we need to know?
  • What is meant by ‘performance’
  • Why performance requires managing
  • What constitutes an effective performance objective and how it can it be monitored
  • How to identify signs that a staff member may have a performance problem and the factors that might lead to this
  • The reasons for poor performance (Ability, Aptitude, Attitude) and strategies for managing each
  • The importance of effective investigation and assessment
  • The role of the disciplinary procedure
  • How to identify resistance to change and techniques to manage this
  • Know the systems and structures for measuring/monitoring performance
  • Know how to give feedback
  • The importance of documentation in the performance management process
  • The link to training
  • The role of Occupational Health
  • Links to time management, delegation and assertiveness
Training methods utilised include: Tutor presentations, Small group work, Debate and reflection, OHP/PowerPoint presentations, Word shower method, Simulation exercises, Talk and chalk, Handouts