Course Profile

Course Profile: Managing Difficult Teams (2-3 Days)
Teams may sometimes function in a way that is very challenging for their managers. The temptation is for the manager to condemn the team and individuals within it as being a “difficult” team, without considering the relationship between their own management style and the complexity of the team; to analyse challenges and to work in a positive way towards resolution. This course therefore aims to help the manager adopt a more analytical approach to managing their team and plan more strategically for team advancement.
The course is informed by Transactional Analysis, Rogerian and Assertiveness models. The course is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
NHS KSF:  Core 1.4, 5.4, G6.4
QCF: LM1c, M3, O4O
MIS (2012): 3.2, 5.1, 5.3
The course is designed for managers and deputy managers in Health & Social Care in all settings. The course can be adapted for other contexts.

Learning outcomes

By the end of the course learners should understand:

  • What is meant by a “difficult” team
  • The team behaviours that lead to it being described as being ‘difficult’:
          -Irresponsible etc.
  • The different reasons teams behave in this way e.g.
          -poor team dynamics
          -lack of good induction
          -lack of opportunity
    -domineering or ineffective management etc
  • What is meant by group/team dynamics
  • The life-cycle of a group/team 
  • Identifying the source of the dysfunction in terms of the group/team life-cycle
  • How the team behaviour could be a symptom of management input
  • The different managerial styles
  • The advantages and disadvantages of different management styles
  • Links between styles and outcomes for the team
  • Managing performance of individuals and teams
  • How to use SWOT analysis to analyse your own team and advance effectiveness
  • Other managerial approaches that might assist
  • How to manage team change including how to review and establish a 'healthy' team culture
Training methods utilised include: Tutor presentations, Quiz, Chalk and talk, DVD, Group work, Role play, Handouts, PowerPoint