Course Profile

Course Profile: Managing Care & Support Plans (1-3 Days)
This course aims to help Managers promote good practice and a consistent approach to Support & Care Planning. Learners will explore and understand why considered Planning is crucial to the wellbeing of service users and their role and responsibilities in their use.
The course is informed by the 5 stage model of Support Planning and the organisation’s related policies.
The course supports the Social Care Commitment and is set in the context of The Care Act 2014 (promoting health and wellbeing).
The course provides some knowledge for
NHS KSF:  Core 5.3, HWB2.3, G6.3
QCF: M1, M2c, SHC51, SHCM1, LM1a, LM1c, M3, HSCM1, O43,
MIS (2012): 4, 12
The course is designed for senior staff and Managers in Health & Social Care working in all contexts and with basic Support Planning training.
The course will help organisation to meet the CQC Fundamental Standards
Learning outcomes

By the end of the course learners should understand:

  • Explain to others the 5 stages of Care/Support planning
  • Know the different formats for Plans and their suitability for different services
  • Explain why a particular format is suitable for their own service
  • Discuss how Care/Support plans are negotiated between those involved
  • Discuss the tensions between Person Centred Planning and the Duty of Care
  • The need to integrate Risk Assessments, PCP and Care/Support Plans and how
  • Account for systems they have to keep service users at the heart of the process
  • Explain their responsibility for the implementation of Plans as agreed with service users
  • Identify how they ensure a team approach in supporting Plans       
  • Describe how they monitor the implementation of Plans
  • Describe how they quality assure Plans
  • Describe systems they use to gain ongoing feedback from all involved; particularly service users
  • Discuss how they would approach dealing with poor staff motivation in implementation
  • Ensuring that staff have the right training and resources to effectively plan
  • Describe ways in which reviews are structured so as to be meaningful
  • Name the different ways in which staff may demonstrate resistance
  • Identify strategies to counter staff resistance
  • Explain the importance of having service users’ families on board
  • Discuss how they promote cooperative  interdisciplinary and interagency working in planning
  • Explain how they ensure that the system/structure/process meets the Fundamental Standards
Training methods utilised include: Tutor presentations, PowerPoint, Small and larger group work, Practice studies, ‘Chalk & Talk’, Handouts