Course Profile

Course Profile: Managing Attendance (1 Day)
Managing attendance and absenteeism can be a very challenging and frustrating management task; yet the effective management of this area is essential to providing an effective service for service users. This course, facilitated by an expert in Human Resources with many years of management in the Voluntary and Statutory sectors examines the issues from a variety of perspectives and seeks to provide participants with strategies that might be effectively applied in their work setting.
The course is informed by ‘Managing Attendance & Employee Turnover’ (ACAS), CIPD Absence Survey. The course is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
NHS KSF: G6.4
QCF: LM1a;
MIS (2012): 5.3.5, 6.3.2
The course is designed for senior staff and managers in Health & Social Care. The course can be adapted for those working in Retail commerce, industry etc.

Learning outcomes

By the end of the course learners should understand:

  • What we mean by sickness absence and what are the key issues
  • The cost to the organisation
  • How sickness is calculated/averages
  • The effect upon service delivery, staff motivation and staff retention
  • The reasons behind sickness absence; avoidable/non-avoidable
  • The role of managers in preventing sickness absence
  • Appropriate legislation and best practice
  • How we can identify reasons for sickness absence
  • How to conduct to return to work interviews
  • The function and advice of Occupational Health
  • What we mean by long term sickness absence and how to manage this
  • Medical retirement
  • Capability/retraining
  • How to manage the working relationship
  • How to manage the return to work, e.g. OH, graduated return, risk assessment
  • What we mean by persistent sickness and how to deal with it
  • Special issues around maternity related absence and the steps to be taken
  • When to consider disciplinary action
  • Taking a strategic approach/solutions
Training methods utilised include: Tutor presentations, OHP/PowerPoint, Handouts, Small and larger Group work, Role play, Handouts, Practice examples