Course Profile

Course Profile:

The Manager as a Coach

(1-2 Days)
The process of coaching is key to developing co-owners competencies, enabling them to play an active role in identifying their development needs and finding solutions to problems. Managers with busy workloads may find it easier to adopt more a directive management style which is quicker in the short term yet does not contribute towards the development of an effective, proactive and accountable workforce. This course provides managers with an opportunity to reflect on their preferred management style(s) and provides a framework for work based coaching. The aim of the day is to develop competence and confidence in the process of coaching and the benefits that it can bring to both parties.
The course is informed by John Whitmore’s GROW model of Coaching. It is set in the context of the Care Act (2014) and supports the Social Care Commitment.
The course provides some knowledge for
NHS KSF: 9.3
QCF: SHC52, LM2c, LM2a, O30c

The course is designed for senior staff and managers in all settings.
The course will help organisations meet the CQC Fundamental Standards.
Learning outcomes

By the end of the course learners should understand:

  • Describe what is meant by coaching
  • Understand where it fits into different management styles
  • Recognise that all management styles have a place within a managers’ repertoire of responses to situations
  • Describe the benefits of coaching to the individual and to the manager
  • Understand the stages of coaching within the Grow model
  • Use different forms of questions to obtain responses from a coachee
  • Understand the use of coaching within supervision, appraisal and general performance manangement


  • What is coaching?
  • Management styles
  • How, where and when to use each style including coaching
  • Empowering the workforce to succeed
  • The benefits of coaching to all parties
  • The underpinning philosophy of a coaching approach
  • How coaching fits with supervision, appraisal performance management
  • The GROW model and it’s stages
  • Questioning techniques at each stage
  • Opportunities to practice the model
Training methods utilised include: Tutor PowerPoint presentations, Chalk and Talk, Practice scenarios, Handouts, Small group work, Whole group reflection and debate, Wordshower method