Course Profile

Course Profile: Improve your Management Skills (2-3 Days)
Being a manager is an extremely demanding, skilled and potentially stressful job. The days of managing, depending on personal authority, charisma and ‘common sense’ are over. Managers are nowadays required to be well informed and educated so that services are provided to the highest possible standard within a highly competitive environment.
This course builds on skills and knowledge gained in the introductory course and is informed by a broad range of Management theories and Transactional Analysis. The course is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
NHS KSF:  Core 6.4, G6.4,
QCF: SHC 52, 53, LM1c, M3, O20c
MIS (2012): The course links with all the MIS standards.
The course is designed for new and developing managers working in Health & Social Care in all settings. The course can be adapted for other contexts.

Learning outcomes

By the end of the course learners should understand:

  • What is a Manager (building on work done on the introductory course)
  • What the organisation requires of Managers
  • How managerial effectiveness can be assessed
  • What is the Assertive Manager
  • Transactional Analysis: a basic introduction to the model as applied to the management role
  • How this might assist a Manager to communicate more effectively
  • Giving feedback on performance
  • Conflict Resolution
  • What is meant by negotiation and consultation
  • What can and cannot be negotiated
  • The ‘wants’ method of approaching negotiation
  • What is effective delegation and what can hinder successful delegation
  • How to plan and monitor delegated tasks
  • Time Management:
  •        -barriers to doing so successfully
           -strategies/techniques that can improve time management
  • The importance of Supervision and Appraisals
  • An introduction to group dynamics as applied to teams
  • The manager’s responsibility to promote Diversity
Training methods utilised include: small and larger Group Work, Tutor Presentations, PowerPoint, Chalk & Talk, Handouts, Word Shower method, Listening Exercise, Practice Examples, Questions and Answers, Feedback