Course Profile

Course Profile: Introduction to Management (1 Day)
Being a manager is an extremely demanding, skilled and potentially stressful job. The days of managing, depending on personal authority, charisma and ‘common sense’ are over. Managers are nowadays required to be well informed and educated so that services are provided to the highest possible standard within a highly competitive environment. This course opens the door to an ongoing process of learning and development for the manager.

The course is informed by management theory, legislation and best practice. The course is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
NHS KSF: Core 2.4, G.5, G.6
QCF: LM1c, M3
MIS (2012): 1, 4, 5, 7, 8, 10, 12
The course is designed for managers in Health & Social Care workers in all settings.


Learning outcomes

By the end of the course learners should understand:

  • What is the difference between management and leadership
  • The role and responsibilities
  • Management styles and the importance of flexibility
  • The contract of employment and the psychological contract in relation to the role and duties
  • What can managers expect of staff and what can staff expect of Managers
  • Power, Influence and Authority and how these inform the role of a Manager
  • How teams develop and the link to management styles
  • The importance of establishing a 'healthy' team culture
  • How the Manager shapes the team dynamics and effectiveness
  • What is meant by an ‘organisation’s culture and how the Manager establishes a healthy ‘culture’
  • What is meant by performance management
  • Where do performance standards come from?
  • Managing different types of performance issues
  • Managing personal fears/worries about the role
Training methods utilised include: Tutor presentations, Small group work, Debate and reflection, Word storm method, Simulation exercises, Talk and chalk, PowerPoint presentation, Handouts