Course Profile

Course Profile: Letter Writing in the Workplace (1 Day)
In a world of technology, some would think that the need for letter writing is redundant but this is not the case. Formal letters still need to be written to respond to customers, stakeholders and others. The letter may be emailed but it still needs to be put together, often within a certain timescale, depending on the company’s policy. Letter writing is not an easy task – it can be difficult to know how much to write, when to deviate from the template and what tone to convey. Poor letter writing can lead to misunderstandings and reflects badly on the individual and company. Therefore it is crucial that those who carry this responsibility are prepared to undertake the task in the most effective way.
The course is designed for administrators working in all settings.
Learning outcomes

By the end of the course learners should understand:

  • Why letters are still needed
  • Different types of letters – formal, informal, legal, emails
  • The potential consequences of poor letter writing
  • Advantages and disadvantages of using templates
  • Confidentiality and data protection issues
  • The layout of letters:
  •        - salutations and closing
           - clear logical structure
           - writing opening sentences
           - getting key message across
           - setting the tone, non-judgmental
           - professional terms and jargon within letters
  • The skills:
  •        - being able to summarise
           - avoiding ambiguity
           - choosing the right words
           - identifying common spelling mistakes
  • The importance of final checks
  • The etiquette of email writing
  • How to maintain professionalism when using emails, correct terms to use
  • The significance of grammar & punctuation
  • How to engage the reader
  • Proofreading techniques
  • Key factors that contribute to overall presentation
Training methods utilised include: tutor presentations, PowerPoint, group work, several practice exercises, video, handouts, other group exercises