Course Profile

Course Profile: Key Working & Support Planning (Min. 2 Days)
There are enormous demands on the support worker and the role carries responsibilities that require knowledge and skills; yet research indicates that many are insufficiently trained for the task. This course provides clarity so that the worker can support the service user in an effective & Person Centred way.
The course is informed by The Code of Conduct for Healthcare Support Workers and Adults Social Care Workers in England (Skills for Care & Skills for Health, 2013), the organisation’s related policies, Person Centred principles, the Dignity Do’s and set in the context of the Care Act 2014.
The course supports the Social Care Commitment.
The course provides some knowledge for
NHS KSF: HWB2.2, 4.2,
Care certificate: 1, 3, 4, 5, 6, 7, 8, 10, 13, 14
QCF: HSC025, 026, 023, 024, 2031
The course is designed for designed for support workers Health & Social Care Workers in diverse settings. The course will help organisations to meet CQC Fundamental Standards.

Learning outcomes

By the end of the course learners should understand:

  • What is a key worker and different models of key working in different settings
  • The key responsibilities and tasks
  • The relationship with others involved e.g. the team, other professionals, agencies etc.
  • What the essential skills are and what skills need to be developed over time
  • The advantages and disadvantages of a key working system
  • How to initiate the relationship
  • The use of key work contracts
  • The challenge to boundaries and how to maintain a healthy relationship
  • Promoting a co-operative and non-possessive relationship
  • Unconscious processes that may distort the relationship
  • How important Supervision and team meetings are
  • What is meant by Person Centred support
  • How to integrate Diversity principles into all aspects of the work
  • The organisation’s Confidentiality policy regarding key work
  • The role of advocates and what they can do to assist
  • The need to be aware of the organisation’s Safeguarding policy and the key responsibilities
  • How to manage a key worker meeting; the challenges and how to respond to these
  • How important it is to record effectively and according to policy
  • How to link key work to the Support and Risk Plan
  • How to go about arranging a review
  • How to lead  the review; supporting the service user to lead the review
  • How to end the relationship in a professional way
Training methods utilised include: Tutor presentations, Handouts, Chalk and talk, Wordstorm method, Large and smaller group work, Pairs work, Practical paper exercise, Practice examples, PowerPoint, Role play, Feedback, Practice work