Course Profile

Course Profile:

Getting the Support Relationship Right
For people who use personal assistants in their homes

(1 Day)
  • Is it okay for your personal assistant to use your phone?
  • Is it okay for them to help themselves to tea or coffee?
  • Is it okay for them to call you by your first name?
  • Is it okay for them to give you a hug or even more?
  • Is it okay for them to lend or borrow money or other things?
  • Is it okay for them to talk about you to other people?
Is it okay for them to tell you very personal details?

These are all very difficult questions and there are not clear answers to all of them; however your personal assistant would work to a clear Code of Conduct. If they are employed by an organisation they would be required to work according to their policies. Without the ground rules being clear the relationship can get very complicated and can break down.

This course is designed to help you understand the do’s and the don’ts in the way that helpers support people. It will also suggest ways in which you can contribute to keeping the relationship professional and thereby get the service you are entitled to.
Learning outcomes

By the end of the course learners should understand:

  • How you deserve to be treated by your personal assistant
  • Making sure that you have a clear service agreement
  • Making sure that you understand the agreement
  • Making sure that your personal assistant understands the agreement
  • Working out your home rules
  • Putting them into a contract
  • The do’s and don’ts of your personal assistant’s behaviour
  • What are professional boundaries
  • How you can help them keep to professional boundaries
  • What happens when the boundaries are blurred
  • When this could become abusive
  • Other ways in which abuse might happen
  • What you can do about it
How the course is run: There will be a small group of people in a similar situation to yourself on this course. The trainer will ensure that everyone feels relaxed, enjoys themselves and leaves the day with useful knowledge.