Course Profile

Course Profile: Working with Families of Mental Health Service Users (1 Day)
Support workers’ efforts to provide the very best service to service users is often hampered by poor relationships with service users’ families who may be seen as “not giving a damn” or indeed interfering. This course aims to help support workers understand the complex triad relationship and as a result work in a more empathic way. Participants will explore a range of issues related to family dynamics and how the service user functions within this. This course will provide many ideas on how to engage with family members in a cooperative and positive way and what to do when the dynamic is damaging the service user.
The course is informed by The Mental Health Act, Assertiveness theory, ‘Listening, Responding, Improving’ (DoH), MIND
The course provides some knowledge for
NHS KSF:  Core 1.3
QCF: SHC021, HSC2012, 3019, 3038
The course supports the Social Care Commitment
The course is designed for Health & Social Care workers and allied professionals at all levels and in diverse contexts.
The course will help organisations to meet CQC Fundamental Standards.

Learning outcomes

By the end of the course learners should understand:
  • What is meant by the ‘family’-traditional, contemporary and cultural perspectives
  • The well functioning family and what is meant by the ‘dysfunctional’ family
  • The life path that families expect to follow
  • The impact that a Mental Health issue of a family member can have on the family
  • How family behaviour can adapt: Compensation, Over-protection, Withdrawal etc.
  • How families can experience a ‘living bereavement’: Anger, Guilt, Blame, Depression        
  • How this might translate into behaviour
  • What it might be like for a family member to be supported by others
  • How this might manifest
  • Common challenges faced by support workers regarding service users’ families incl: Confidentiality
  • How to work in a cooperative way with family members
  • The Mental Health Act –  rights of the Nearest Relative
  • What is Assertive behaviour
  • How to apply Assertiveness skills with family members
  • How to respond when the behaviour of a family member is hampering the growth of a service user
  • How to set appropriate boundaries
  • Responding positively to complaints
  • Diffusing difficult situations
Training methods utilised include: Tutor presentations, PowerPoint, Role play, Small group, work, Pairs work, Chalk & talk, Word shower method, Practice study, Handouts, Visualisation