Course Profile

Course Profile: Equality and Diversity
"Cydnabod amrywiaeth, ymrwymo I gydraddoldeb"
(1 Day)
Equality is no longer an aspiration but an expectation. The aims of this full-day course are to raise participants’ understanding of Equality, Diversity and Human Rights issues when working within a diverse team; to support participants to understand the current legal and professional Equality, Diversity and Human Rights framework; and to develop participants’ understanding of Equality, Diversity and Human Rights issues when providing services to a diverse population.
The course is informed by the Equality Act 2010, the Human Rights Act 1998, the Welsh Language Act 1993 and the Code of Professional Practice for Social Care (Care Council for Wales, 2015). The course is set in the context of the Welsh Government’s Social Services and Well-being (Wales) Act 2014.  
The course provides some knowledge for
QCF: HSC 025, SHC 023, SHC 024, SHC 33, SHC 34


The course is designed for any professional who wishes to broaden their understanding of Equality and Diversity and become more effective at work. The course will help organisations meet the CSSIW National Minimum Standards.
Learning outcomes

By the end of the course learners should understand:
  • A range of concepts related to Equality, Diversity and Human Rights e.g. stereotypes, prejudices and discrimination; equal opportunities and equality and diversity framework, inclusion and anti-discriminatory practice
  • The systems that they can use to reflect on their attitudes, practices and potential prejudices 
  • The groups of people who have traditionally been undervalued and/or are the most vulnerable and socially excluded
  • Practices in the delivery of care and support that can marginalise and exclude people with health, care and support needs e.g. disempowerment,  infantilisation, invalidation, disparagement 
  • How language can marginalise, offend and oppress people e.g. labeling, omission or invisibility, extra visibility or emphasis on differences  
  • What it feels like or might feel like to be marginalised/oppressed and how this impacts or may impact on a person’s thinking, behaviour and potential
  • The rights of people with health, care and support needs and how to promote and respect those rights
  • The key points of the Equality Act 2010, including:
    • The 9 protected characteristics and Welsh language
    • Direct and Indirect Discrimination, Discrimination by association and by perception, Harassment and Victimisation, Discrimination arising from a disability
    • The duty to make reasonable adjustments
    • Positive action
    • The objective justification test

  • Why it is necessary to address Equality, Diversity and Human Rights issues in service delivery, including issues related to faith, religion, prayer, belief; values and preferences; ethnicity and cultural heritage; names and language; food and dietary/nutritional requirements; personal and intimate care; privacy, dignity, independence and Human Rights; age and gender; sexuality and touch; festivities; family and personal relationships; medical treatment; social customs; birth and death customs
  • What can be done to overcome bad practice in the workplace
  • How to contribute to positive changes and respond to situations where colleagues, service users and/or relatives present as challenging or discriminatory
  • How to access a range of sources of information, advice and support
Training methods: the subject matter can raise uncomfortable feelings. The trainer facilitating this training therefore is mindful of the need to work in a supportive way. The course will provide maximum participation and will accommodate different learning styles. A selection of the following methods will be used:
  • Small group work and pair work 
  • Case studies
  • Questions and answers
  • Chalk & talk
  • Word shower method
  • Quizzes 
  • Power point
  • Trainer presentation
  • Facilitated discussion 
  • Handouts