Course Profile

Course Profile: Equality and Diversity for admin staff (1 Day)
Equality is no longer and aspiration but an expectation. The aim of this full day course is to raise participants’ understanding of Equality & Diversity issues so that they comply with their organisation’s policy and current legislation in the interest of themselves, colleagues, customers and the company as a whole.
Varied training methods will assist in the understanding of what it might feel like to be regarded and treated in an inappropriate way and what it might be like to be undervalued, marginalised and oppressed.  Learners will understand the benefits of contributing to promoting a respectful work culture and the implications of non-compliance. The course is informed by the Equality Act 2010 and the company’s relevant policies and code of conduct. The course is designed for workers in a variety of settings.
Learning outcomes

By the end of the course learners should understand:
  • A range of concepts related to Equality and Diversity issues e.g. stereotypes, prejudices, discrimination, equal opportunities and equality and diversity framework, inclusion and anti-discriminatory framework
  • What it might feel like to be marginalised/oppressed and how this may impact on an individual’s thinking, behaviour and potential e.g. low morale and stress, complaints and grievances
  • Which groups of people are more at risks to be undervalued in our society and how
  • Language and behaviours that may reinforce marginalisation or be experienced as offensive e.g. stereotyping and labeling, mockery and sarcasms, invisibility or extra-visibility
  • Other factors that may contribute to discrimination or lead to perception of discrimination
  • The key points of the Equality Act 2010, including the protected characteristics, the various forms of discrimination, the duty to make reasonable adjustments, the meaning and use of positive action, the meaning and use of the objective justification test
  • How to apply equality and diversity principles on a day-to-day basis i.e. what would be considered dignified & respectful behaviour towards colleagues & customers
  • A range of systems in order to self-reflect on attitudes, practices and potential prejudices
  • How to contribute to positive changes and respond to difficult situations
  • How to access a range of sources of information, advice and support
Training methods utilised take into account the learning needs of attendees as well as the challenging nature of the subject and include:  Presentations, Role-play, Trust exercises, Word-storming, Feedback, Discussion, Tutor presentations, PowerPoint, Group work