Course Profile

Course Profile: Working with People of Diverse Cultural Backgrounds (1 Day)
Ignorance and misunderstanding on the part of workers of cultural issues can have a major impact on service users. This course aims, through increased insight gained by learners, enhance the quality of service users’ support. A range of exercises and training techniques increase the understanding of what it might feel like to be regarded and treated in an inappropriate way and how to provide the best possible culturally appropriate service.

The course is informed by a range of material including the organisation’s corresponding policies, The Code of Conduct for Social Care Workers, the RCN and the Equality Act.
The course provides some knowledge for
NHS KSF: Core 6.2
CIS: 4
QCF: SHC023
The course is designed for front line staff working in a variety of settings and disciplines.
The course will assist the organisation to deliver CQC Outcome 1.
Learning outcomes

By the end of the course learners should understand:

• A range of definitions. To include:
  Culture, Multicultural, Diversity, Racism, ADP, Oppression, Marginalisation, Discrimination, Prejudice, Assumptions,
  Stereotypes, Harassment, Composite Prejudice, Ethnicity, Direct and Indirect Discrimination etc.
• The different ways in which people from ‘different’ cultures can be discriminated against (generally and within service
  provision) To include:
  Language, Assumptions, Exclusion, ‘Attitude’
• What it might feel to be marginalised/oppressed in our society
• What is meant by Direct and Indirect Discrimination.
• How discrimination in Health and Care services may impact on the individual’s thinking, behaviour and potential
• What the Law says
• How guidelines and the organisation’s Diversity reflect the Law.
• How to apply Diversity principles into everyday practice; what do support workers need to consider: To include:
  Faith/Belief, Food, Personal care, Privacy, Dignity, Gender issues, Festivities, Personal and intimate relationships, The
  family, Touch, Sexuality etc.
• The need to reflect on our own beliefs on a continuing basis
Training methods utilised include Tutor presentations, PowerPoint, Large Group Work, Demonstration, Practical sessions, Handouts, Chalk & Talk, Small Group Work, Quizzes, Practice examples.