Course Profile

Course Profile: Investigations, Grievances and Disciplinaries (1 Day)
This course aims to equip Managers to be able to advise their staff on the purposes of these procedures and to know when and how to invoke them. It is designed, additionally, to give Investigating Officers the confidence to carry out comprehensive and fair investigations assessing alleged complaints against the organisation’s standards and to ensure that Hearing Officers receive the documentation they require to conduct a hearing and reach an appropriate and fair conclusion. The course aims to provide managers with a mixture of information and practical experience to benefit the organisation, its workers and indirectly, service users. The course is informed by the ACAS codes of practice and the organisation’s policies and procedures. It is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
MIS (2012): 1.1
QCF: O1, LM1a
NHS KCF:
The course is designed for Managers, Investigations Officers and Hearing Officers. The course can be adapted to suit other work settings.

Learning outcomes

By the end of the course learners should understand:

  • Why an organisation and its staff need a grievance and a disciplinary procedure
  • Grievance procedures:
               -the purpose
  • how and when can it be invoked
  •            -stages of the procedure (this will be delivered with reference to the organisation’s policy)
  • The role of the disciplinary procedure: what sort of issues can be addressed using it and stages of the procedure (this will be delivered with reference to the organisation’s policy)
  • The investigation process:
               -Stages of an investigation
               -Why it is so important to follow the stages
               -The ways in which an investigation can go wrong
  • Writing an investigation plan
  • Determining the standards applicable
  • Conducting an investigation including:
                - interviewing witnesses
                - reviewing documentary evidence
                - supporting the complainant and alleged perpetrator
  • The importance of procedural fairness and of recording
  • Writing an investigation report/management statement of case
  • Misconduct outside of work
Reference will be made to relevant legislation/best practice throughout the day
Training methods utilised include: Trainer presentations, Small group work, Debate and reflection, Word shower method, Simulation exercises, Talk and chalk, PowerPoint, Handouts