Course Profile

Course Profile: Direct Support with Older People (2 Days)
Older People are not always valued and this can lead to their support lacking in dignity and respect. Likewise, because of their marginalised position in our society this is reflected in their support not being as considered as those groups more able to self-advocate. This course not only provides guidelines regarding Good Practice but aims to help learners understand the experience of service users so that work is delivered in a more respectful and sensitive manner. The course is informed by The Code of Conduct for Healthcare Support Workers and Adult Social Care workers, NICE guidelines, Dignity Standards and material from Skills for Care, RCN, AGE UK, Alzheimer’s Society, SCIE. The course is set in the context of The Care Act 2014 (promoting health and wellbeing) and supports the Social Care Commitment.
The course provides some knowledge for
Care Certificate: 4, 5, 6, 7, 8, 9, 10
NHS KSF: Core3.1, 6.1, HWB3.1, 4.1, 5.1, 6.1
QCF: DEM 201, 202, 204, 205, 207, 209, 210, 211
The course is designed for all Health and Social Care staff working with Adults in all settings.
The course will help organisations meet the CQC Fundamental Standards.
Learning outcomes

By the end of the course learners should understand:

  • The experience of Older People in Health & Support services-findings of recent research
  • What is considered to be Good Practice when working with Older People
  • The skills that support workers require to provide a quality service
  • Working in a safe way and within a Health & Safety framework-the function of the Risk Assessment
  • What 'abuse' means and the different ways in which Older People can be abused
  • Safeguarding Older People-the workers' responsibilities
  • Supporting service users as they adapt to the physical and mental changes they are experiencing
  • The importance of professional record keeping and understanding the Confidentiality Policy
  • What 'Diversity' means and how we need to respect and value difference and individuality:
    Culture, Ethnicity, Belief/faith, Gender, Sexuality, Age, Sexual Orientation, Social Status, Ability etc.
  • The need to ensure that people experience Respect, Choice, Dignity, Privacy-Practice guidelines
  • The importance of nutrition, a balanced diet and how to help someone eat
  • The importance of hydration-research findings and guidelines, and how to help someone drink
  • The need for exercise to maintain mobility and Practical aids that assist with mobility*
  • How to ensure that someone is comfortable and prevention of pressure sores*
  • How to help someone dress and maintain their personal grooming and hygiene
  • How to help someone manage their continence and use the toilet*
  • Foot care (the limitations of the support worker)
  • How to ensure that someone is as pain free as is possible
  • How to support someone's social and spiritual needs: Relationships, interest, recreation etc.
  • The need to recognise the existing strengths of service users and building on these
Training methods utilised include: Presentations, Chalk & Talk, PowerPoint, Group work, Handouts, Tutor presentations, Simulation exercises.

* Due to time restraints these areas will not be covered in depth; specific training needs to be undertaken.