|Having what may be perceived to be 'difficult' conversations with staff can be experienced by managers as stressful, yet it is an inevitable part of effective management.This 1-day course utilises best practice and develops awareness of the blocks and barriers managers and team leaders may face when holding a conversation with an employee. It aims to equip managers and team leaders with the core competencies they require in order to conduct constructive conversations with their employees enabling improvements in performance, an increase in motivation and more effective teamwork. The course will demonstrate the use of appropriate listening, questioning techniques and the giving of constructive feedback.
It is a highly practical day involving a variety of scenarios with opportunities to plan and prepare for a conversation and practice holding a session within a safe space.
|The course provides some knowledge for
LM1a, LM2a, LM2c
The course is designed for Managers, Supervisors and Team Leaders
By the end of the course learners
- secure improvements as part of your regular performance management and managerial role
- ensure effective leadership at all levels that monitors quality of care and challenges complacency
- identify staff who are underperforming and manage challenging attitudes
- develop a strategic approach to problem behaviour and difficult conversations using conflict management principles and empathetic listening
- encourage a collaborative approach to improving care standards using questioning skills that engage staff in a constructive, coaching conversation
- reinvigorate demotivated staff by understanding their motivations and providing counselling to renew their enthusiasm
- develop the skills to move to more assertive management if formal procedures are required and be able to form contracts (action plans) for improvement
- to know how to ensure constructive solutions are maximised
Training methods utilised include: Experiential learning - scenarios, exercises, small group discussions and practice sessions,
Tutor presentation; whole group and small group discussion, reflection and feedback; questions and answers, handouts and evaluations