Course Profile

Course Profile: Communication with Older People (1 Day)
This course aims to help learners improve their communication skills so as to provide the best possible service to Older People. Learners will explore the different forms of communication, their effectiveness and the barriers to effective communication. They will develop the skills required to support older people who have difficulty communicating for reasons of ageing and decreasing cognitive skills.
The course material will draw on Person Centred Principles, the Code of Practice for Social Care Workers, the Dignity Campaign, and material provided by the Alzheimer’s Society, the RNIB and Action on Hearing Loss. The course is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
NHS KSF:  Core 1.3
Care certificate: 4, 5, 6, 7, 9
QCF: HSC026, SHC021, DEM202, 205, 308, 210
The course is designed for front line health & support workers who work in a variety of settings with Older People.


Learning outcomes

By the end of the course learners should understand:
  • The importance of communication for all people
  • The consequences of poor communication
  • The general barriers to effective communication and those later in life
  • Overcoming barriers and the ground rules for effective communication
  • Engagement and an empathic approach to communication
  • Going that extra mile in encouraging and maintaining communication with older people
  • The importance of Person Centred care and social inclusion
  • How Diversity, dignity, choices and are at the centre of effective communication
  • The consequences for Older People when they are excluded and socially isolated
  • The need for Older People for continuing relationships and possibly to develop new relationships
  • The importance of trust          
  • Skills and approaches to aid communication:
           Active listening & non verbal communication
  • How to approach particular difficulties:
           Confusion in time, place and person, Restlessness and poor concentration, Anxiety etc.
  • The impact of hearing and sight impairment and responding to these
  • Resources
Training methods utilised include: small and larger Group Work, Tutor presentations, PowerPoint, Chalk & Talk, Handouts, Word Shower method, Listening exercise, Practice examples, Questions and answers, Role play, Feedback