Course Profile

Course Profile: Client Motivation and Confidence (1-3 Days)
Making changes in our lives is something that every human being can find difficult. There are a variety of reasons why this is the case. This course explores some of these causes of lack of confidence, motivation, ambivalence and resistance and considers the impact these have on how clients perceive themselves.
We explore a number of theories and approaches and through the use of practical exercises bring these to life. This course does not purport to have all the answers rather to share a tool box of approaches that workers can dip in to when working with service users.
It is a highly interactive, experiential course and delegates will have the opportunity to practice the exercises on one another and to reflect upon when and how they might be useful within their work.
The course supports the Social Care Commitment and is set in the context of The Care Act 2014 (promoting health and wellbeing).
The course provides some knowledge for
The Care Certificate: Standard 5 (Working in a person centred way), Standard 6 (Communication), Standard 7 (Privacy and Dignity)
Edexcel Level 3 Diploma in Health and Social Care
(Adults) for England (QCF): Units 70,79,98,99,112
The course is designed for front line staff working with clients for whom confidence and motivation are barriers to them achieving their goals. The course will assist in meeting the CQC fundamental standards.


Learning outcomes

By the end of the course learners should understand:

  • Describe what is meant by motivation
  • Demonstrate an understanding of Maslow's Hierarchy of Needs and Vroom's Expectancy Theory
  • Recognise the difference between towards and away from motivational pulls
  • Understand the change cycle and link this to confidence/familiarity
  • Recognise how and why ambivalence, low motivation and resistance can occur
  • Understand the importance of putting client well being at the heart of any interaction
  • Work from an asset based approach with clients
  • Understand the importance of goal setting, self monitoring, feedback and incentives in generating self belief
  • Demonstrate effective listening techniques and recognise blocks to listening
  • Understand representational systems and construct questions based upon a client's preferred system(s)
  • Describe the GROW model of coaching and understand how to facilitate a session using this model
  • Demonstrate an understanding of an asset based approach to working with clients and use an asset based model to set goals
  • Understand how to use some of the principles from motivational interviewing to provide a framework for discussions with clients
Training methods utilised include: Ideas shower, Feedback, Discussion, Tutor presentations, PowerPoint, Flip chart work, Questions and answers, Group work, Handouts, Practice studies, Visualisation exercise "being in the client's shoes"