Course Profile

Course Profile: Supporting People with Complex and Challenging Behaviours (1 Day)
The course aims to increase participants’ confidence in dealing with potential or actual challenging situations by equipping them with a range of person-centred techniques and strategies that can be used. This practical approach is underpinned by relevant theories that promote positive behaviour and the use of proactive and reactive techniques. The course also highlights essential good practice and safety issues.
The course is informed by the Challenging Behaviour Foundation, bild, Assertiveness theory, Rogerian and Person Centred principles, Transactional Analysis. The course supports the Social Care Commitment, is set in the context of The Care Act 2014 (promoting Wellbeing and Personalisation) and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
Care Certificate: standard 1, 3 and 5
QCF: HSC 024 HSC 025, HSC 034, HSC 036, HSC 3045
The course is designed for all contracted and relief staff involved in supporting adults with care and support needs.

Learning outcomes

By the end of the course learners should understand:

  • What is meant by complex behaviour
  • What is meant by challenging behaviour
  • Main types of challenging behaviours and their associated risks
  • Some of the causes contributing to challenging behaviours, including environmental/social causes, biological causes, psychological causes 
  • Historical and current attitudes towards people with complex and challenging behaviours
  • The vicious cycle of disempowerment
  • The virtuous circle of empowerment 
  • The characteristics and goals of Positive Behaviour Support
  • What are primary proactive strategies
  • What are secondary distraction/defusion strategies
  • What are tertiary reactive strategies
  • Examples of ecological strategies, positive programme strategies, focused support strategies and  reactive strategies
  • The course of a violent incident and how to react accordingly  
  • Role and responsibilities of support staff when dealing with challenging behaviours 
  • How to use risk assessment and risk management plans in relation to challenging behaviours
  • Skills required from a worker supporting a person with complex and challenging behaviours
  • Essential good practice issues e.g. supervision, risk assessment, consistency and teamwork, record keeping and effective communication, maintaining boundaries
  • The key principles of the organisation’s policies in terms of staying safe
  • How to access further information i.e. useful networks and reading material
Training methods employed take account of the sensitive nature of the subject and combine to create a ‘safe’ learning environment. Methods include tutor presentations, PowerPoint, small and larger group work, chalk and talk, practice examples