Course Profile

Course Profile: Building Positive Relationships (1 Day)
Not everyone ‘naturally’ has the skills to engage positively with individuals and teams; however, in the interest of all parties it is essential that managers/senior staff are able to do so.
The course aims to introduce and enhance communication skills and awareness that might foster positive and productive professional relationships.
The course is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards.
The course provides some knowledge for
NHS KSF:  Core1.3, 14
QCF: LMC1
MIS (2012): 2.2, 3, 4, 5
The course is designed for for Senior staff and managers in all settings in Health & Social Care. The course can be adapted to be suitable for other disciplines.

Learning outcomes

By the end of the course learners should understand:

  • The different ways in which people communicate
  • The importance for the manager to communicate effectively: Written and Active listening skills
  • The potential consequences if managers do not communicate effectively
  • The skills involved in motivating and actively involving others; the role of communication in this
  • The skills that are required to enhance Dignity in the work setting
  • Written skills:   Consequences of poorly executed reports
  • The key components of effective written communication and the need to exclude:
                Exaggerations, Inaccuracies, Judgment, Stereotyping etc
  • Effective verbal communication and how to deliver messages/information clearly and assertively
  • The need to ‘hear’ what people are saying and what is meant by ‘Active listening’
  • How to actively listen
  • The need for boundaries; you are not a therapist!
  • Empathy: What does this mean and why empathise?
  • How to communicate with empathy
  • The confusion that often exists between empathy and collusion
  • The need for controlled self disclose: When, How much, What
  • The intrinsic dangers of self-disclosure
Training methods utilised include: Tutor presentations, PowerPoint, Large Group Work, Demonstration, Practical sessions, Handouts, Chalk & Talk, Small Group Work, Role-play, Word-storming, Feedback, Discussion