Course Profile

Course Profile: Accessing and Sharing Information (1 Day)
Information is a critical element of empowerment. With information we are able to get a sense of our potency within boundaries, understand possibilities and limits, consider opportunities and perceive threats; we can make informed choices. For those who support other people, having appropriate and relevant information ensures that we are able to fulfil our function; understand contexts, professional frameworks, resources available and the limitations. Without accurate information that we can effectively share with service users we are inhibiting choice, dignity, respect and independence; failing in our duty. This course aims to help learners understand this vital element of the support role and the part they need to play in ensuring that service users are as well informed as possible.
The course is supported by the organisations’ related policies & covers the Learning Disability Knowledge Set ‘Accessing information’
The course supports the Social Care Commitment and is set in the context of The Care Act 2014 (promoting health and wellbeing).
The course provides some knowledge for
NHS KSF:  Core 1.2, IK3.2
Care Certificate:  Standard 6,14
QCF: HSC038, 31, 3029

The course is designed for all Health & Social Care Workers in all contexts.
The course will help organisations to deliver Fundamental Standards Dignity and respect’, ‘Good governance’ and ‘Duty of Candour’
Learning outcomes

By the end of the course learners should understand:

  • What is the purpose of information
  • Why is this so important to you in your work?
  • How does having information benefit service users?
  • How the lack of information and inaccurate information impacts
  • What information to access for different purposes
  • What and how to share information
  • How to ensure that information is accurate, factual and non-judgmental
  • How personal issues can influence what information you access
  • How to facilitate those you support to choose the information they need; ensuring that they understand the options and relevance to their lives
  • How to present information in a way that is accessible to the individual; different techniques and methods to present material in a meaningful way
  • Confidentiality and the limits of disclosure incl. The Data Protection Act
  • How to prepare people to receive information that might be challenging or distressing
  • How to recognise and challenge information that is disrespectful and discriminatory
  • The information you need to do your job well and that you need as an employee in your own interest
Training methods utilised include: Tutor presentations, PowerPoint, Chalk & talk, Ideas shower, Pairs, triads and small group work, Practical exercise, Handouts, Example documents