”It's been so refreshing to have a training organisation that provides trainers that can empathise, and who understand the daily stresses and strains of life as a tenancy support workers and have vast experience within the social/welfare sector.

All the trainers have the ability to facilitate training sessions that engage all our staff in an open and safe environment and this has been hugely impressive. It’s been so rewarding to see new, inexperienced members of staff developing into critical practitioners who have the confidence to voice their opinions and challenge fellow group members.

We will definitely be using Norman Mark Training in the future as the quality of our services has improved immensely. Thanks for all your hard work and dedication and keep up the great work.”

Barry Miles
British Red Cross Quality and Assessment Officer
Supporting People Project, Swansea

“Norman Mark has delivered training to us for over ten years; in this time we have consistently received high quality training and consultancy not to mention a truly personal service. Norman Mark has always been responsive to the organisation’s needs. The trainers are professional, and come with a high level of experience and always ensure that we continue to be satisfied with the quality of training.”

Olivia Charles
Training Manager, St Mungo’s, London

“You have had a significant impact on the professional growth of Kisharon and seen it develop from what was a Day School in 1995 to what is now a life-span of services for people with learning disabilities. I have always been impressed how, in a subliminal way, you have pushed for our service users to have a voice and be an integral part of the decision making process.

Your intuitive probes and comments during discussion have made me reflect on my working practice which has ultimately had a positive effect on my day to day running of Kisharon.

The supervision training that you introduced to Kisharon seven years ago has left an indelible mark and affects in a most positive way the relationship between staff and their line managers. The staff’s performance has improved, and hence our provision to service users is of a higher standard.

Thank you most sincerely for the recent training you provided for us – Supervision Level 2. The staff that attended the course had only praise for the content and delivery and are buzzing with anticipation to use the new skills they have gained.”

David Goodman
Executive Director, Kisharon, London

“I have worked with Norman Mark Training for over twelve years and during this time I have always been impressed with their high quality. The team has consistently produced innovative, imaginative training, always with a strong focus on equality and diversity. NMT is thorough in evaluating their courses via feedback sheets and reflective practice, which leads to their constantly high performance.”

Fiona Vosey
Residential Services Manager, National Star College, Gloucestershire.

“I found the delivery of information to be sensitive, responsible and grounded in anti-discriminatory practice. Learning outcomes were clearly stated at the beginning of the course and ground rules were negotiated and revisited throughout the training. The trainer was an expert in their subject, and related theory to practice in a clear, effective and at times amusing manner … and was skilled at working with the group.

The training provided a personal and group journey of self reflection and discovery. I believe that people were positively challenged and have developed further skills and insight as a result of this. Individuals stated that they felt motivated after this training. This course was excellent value for money and a real investment in staff.”

Christine Goldstone
Staff Development Manager, Owl Housing Ltd., Middlesex

“In my time I have attended numerous training events – many of them unstirring and routine – but your training was truly memorable. The trainer’s performance of evident authenticity combined personality and technical assurance, and reflected credit on themselves and the organisation.”

Chris Johnson
The Camden Society, London