Our Code of Practice

Our overriding commitment is to influence practice so as to serve the best interest of people with health, care and support needs.

1. Principle: Our professional responsibility will override commercial considerations

a) We will promote services that are valuable and appropriate to the commissioning organisationís need
b) During courses we may recommend further training and when this does occur, trainers will ensure that their recommendations do not compromise the commissioning organisation
c) Trainers have an ethical duty to support learnersí rights and should they do so, this would be done in a constructive manner
d) In crisis situations when our established clients require help, we will not allow financial limitations to influence our willingness to help
e) We will only provide services when we are confident that we can deliver appropriate outcomes
f) Where we believe that it is our responsibility to give constructive negative feedback regarding ethical values that may negatively impact on staff and/or people who use services our professional responsibility will override other considerations

2. Principle: We will provide the highest standard of services appropriate to National Standards

2.1 Knowledge:

a) We will ensure that all our trainers are suitably qualified and are up to date with developments in the care/support field including issues of good practice, theoretical development and legislation
b) All training programmes will reflect current thinking in terms of good practice and theoretical development as well as being set within current and developing legislative frameworks

2.2 Monitoring:

a) Trainers will encourage course participants to complete evaluation forms in a frank and meaningful way
b) Evaluation sheets will be scrutinised by Norman Mark
c) When negative views are expressed on an evaluation form learners may be invited to provide us with additional detailed feedback
d) Feedback sheets will always be shared with the commissioning organisation
e) Trainers’ overall performance may be discussed by Norman Mark with the commissioning organisation

3. Principle: We will work in an open way

a) We will ensure that all outcomes of monitoring of the quality of our services are available to learners and commissioning organisations should they request this
b) We will work in a spirit of openness in all aspects of our work
c) We value both positive and constructive negative feedback

4. Principle: Our trainers will be suitably qualified to undertake the task

a) All trainers and consultants working under our umbrella will be suitably professionally, vocationally and academically qualified to deliver training services
b) All qualifications will need to have been gained from reputable and established colleges and universities and Norman Mark Training will require evidence of these qualifications
c) Trainers qualifications & experience will always be provided to commissioning organisations on request

5. Principle: Norman Mark Training subscribes to the principles of Equality and Diversity

5.1 We seek to attract trainers from under-represented groups and to have diverse representation within our team

5.2 We commit ourselves to supporting the principles of Equality and Diversity in all aspects of our work:

a) In the design of courses
b) In material that is part of all courses
c) In the treatment of learners
d) In the treatment of associate trainers
e) In the way we support the commissioning organisation
f) In the publicity material we use
g) In the way we conduct formally accredited programmes

(Please also see our Equality & Diversity statement)

5.3 We will support the commissioning organisation in promoting Diversity & Equality

a) We will assist organisations in any way we can to further the principles
b) We will offer feedback and support where we believe things are going wrong
c) We will disengage from organisations that are unwilling to support these principles

6. Principle: We adopt an ethical pricing policy

a) We will aim to limit any fee increases to the level of inflation
b) We will not price according to demand (i.e. charge more for more popular courses)
c) We will not charge more for work that is seen to demand additional expertise (e.g. team building)

7. Principle: We will maintain professional boundaries

a) We will not blur the boundaries in our relationship with the commissioning organisation and learners
b) Those in positions of responsibility will be informed should a relationship exist or one develop between a trainer and an employee of the commissioning organisation
c) We will always be clear in differentiating between making a professional recommendation and “selling” services
d) All our work will be conducted according to appropriate confidentiality principles (See policy)
e) When sharing anecdotes, trainers will always make significant changes to details so that individuals and organisations can not be identified
f) Trainers will never discuss other organisations by name or make negative comments about other trainers or training organisations
g) We will never purposely undermine the integrity, reputation or esteem of a client whether it be within or outside of that organisation nor challenge the trust and respect between learners and their employers
h) We will take due care to ensure that our practice does not challenge the perceived competence of the  commissioning organisation thus undermining the respect held by learners for their employers and likewise take care not to act in any way that may be perceived to undermine the systems, structures, documentation of the client
i) Where we think that client’s systems, documents, policies etc are inadequate for purpose, our views will only be shared with individuals at a senior management level. Likewise, when we think that we have documentation that is an improvement on those that the client is utilising, these will only be shared with learners after full consultation and permission of a senior manager within that organisation