New course: Effective Engagement and Communication with Parents and Families

Trainer: Wook Hamilton

The critical role played by practitioners in engaging and communicating with families has been highlighted in findings from serious case reviews and is at the heart of many Early Help strategies.

Engaging families with high levels of need can be challenging and the way we communicate with parents is often critical. This course aims to support practitioners to feel more confident in this task. It provides an opportunity to stand back from the detail of the work and reflect on how we engage in these relationships and what gets in the way of successful engagement.

The course is reflective and practical and participants will be invited to try out a range of communications and engagement strategies. The course aims to provide practitioners with a toolkit to support them to engage in their work with families in their own work setting.

The course is relevant for: workers in a variety of settings who work with parents and families.

The course provides some knowledge for:

NOS/WWP/1.1; 1.3; 1.4; 1.5; 1.1.6; 1.1.7; 2;1
The Care Certificate standards: 2.1; 6.1; 6.2; 6.3; 6.5

Learning outcomes:

By the end of this course learners should be able to understand:

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  • the critical role of successful engagement in supporting families with high levels of need
  • the importance of engaging families to promote safeguarding and address risk
  • the underlying reasons that prevent successful engagement with parents, carers and families
  • the most common barriers to engagement for parents, carers and families
  • a range of methods and tools which can help to support engagement with parents, carers and families
  •  skills in their work to effectively and constructively challenge parents, carers and families
  • the positive communication strategies in their work with parents, carers and families
  • what works and what doesn’t work in their own practice with parents
  • the skills to use in managing and diffusing highly charged and difficult situations
  • the practical skills used to develop supportive relationships with parents, carers and families
  • the ways in which individuality, difference and diversity can be respected and celebrated in work with parents, carers and families
  • a knowledge of strengths based approaches to working with parents/carers

Training methods utilised include energisers, reflective exercises, role play and feedback, tutor presentation, small group work, paired exercises, handouts.